Return and Exchange Policy for LightxCity

At LightxCity, we strive to provide our customers with healthy, happy puppies and exceptional service. Our Return and Exchange Policy is designed to ensure clarity and fairness for our customers while prioritizing the well-being of our animals. Please read the following policy carefully.

1. No Returns on Puppies:
Due to the nature of our business and the commitment we expect from pet owners, we do not accept returns on puppies once they have left our facility. All sales are final to ensure that each puppy finds a stable and loving home.

2. Health Guarantee:
All puppies purchased from LightxCity come with a health guarantee. Each puppy will receive a thorough health examination by a licensed veterinarian before leaving our facility. In the unlikely event that a puppy is diagnosed with a serious health issue during the health guarantee period, customers must contact us immediately.

3. Reporting Health Issues:
If a serious health condition is identified within the first [insert duration, e.g., 14 days] after the date of purchase, the customer must provide documentation from a licensed veterinarian confirming the condition. Upon verification, LightxCity will discuss available options, which may include a replacement puppy or a refund.

4. Conditions for Exchange:
Exchanges will only be considered under specific circumstances related to health issues as outlined above. Customers must adhere to the following conditions:

• A veterinarian’s diagnosis must be provided.
• The puppy must be returned to LightxCity in good condition and within the stipulated time frame.
• All original paperwork and documentation must accompany the returned puppy.

5. Customer Responsibility:
We encourage all prospective pet owners to thoroughly research and familiarize themselves with the breed and care requirements before making a purchase. Once a puppy is taken home, it is the owner’s responsibility to ensure its well-being, training, and care.

6. Support and Guidance:
LightxCity is committed to supporting our customers throughout their pet ownership journey. If you have any concerns, questions, or need assistance with your new puppy, please do not hesitate to reach out to our team. We are here to help.

7. Policy Changes:
LightxCity reserves the right to modify this Return and Exchange Policy at any time. Customers will be notified of any changes via our website or direct communication, and such changes will take effect immediately upon posting.

For any additional questions regarding our Return and Exchange Policy or to report a health concern, please contact us at 972-830-2993 or email [email protected]. Thank you for your understanding and for choosing LightxCity as your source for your new furry companion!